Refunds - Hikers Arena

For some reason, you may have to miss an event(s) you were so committed to attending. We understand that it is normal for such situations to arise. We also must ensure that your ticket provides you with a satisfactory experience. Once payments are made, the money is used to settle the event’s costs, such as administration. As such, the booking fee is non-refundable. Refunds are available under specific conditions as outlined in this policy, depending on the timing of your cancellation or if Hikers Arena cancels an event. We encourage you to review this policy before booking any event.

Why we Could Cancel an Event

Weather and Safety

If an event is canceled or postponed by Hikers Arena due to weather conditions, safety concerns, or any unforeseen circumstances, you will be offered the choice of a full refund or rescheduling to another date or event.

Force Majeure

In the event that Hikers Arena must cancel an event due to force majeure (e.g., natural disasters, government restrictions, pandemics), refunds or rescheduling options will be offered based on the specific situation and circumstances.

Minimum Participant Requirements

Some of our events require a minimum number of participants. If an event does not meet the required number, we reserve the right to cancel it, and a full refund will be issued to all registered participants. We make this decision on Wednesday evening (60 hours to day hike) for day hikes and refund the next morning after the start of business hours if the event does not meet the minimum requirements.

Refunds for Different Items

Freedom & Advantage Tickets

Freedom and Advantage Tickets are non-refundable after purchase. However, they may be transferred to another person if requested at least 3 days before the first event you are registered for.

Gift Cards

Gift cards purchased through Hikers Arena are non-refundable. Gift cards can only be used for future bookings and may not be exchanged for cash.

Special Circumstances

We understand that life events or emergencies can occur unexpectedly. If you need to cancel or reschedule within 7 days of an event due to exceptional circumstances (such as medical emergencies, family emergencies, or other unavoidable situations), follow the section below for our provisions.

Postponing Day Hikes

At least 72 hours before the event

100% of the total cost will be carried forward to a future event of your choice.

At least 48 hours before the event

50% of the excess will be carried forward to a future event of your choice.

Less than 48 hours to the event

100% ticket forfeited.

Postponing Expeditions

At least 2 weeks before the event

You can transfer your full excess amount to a future event(s).

At least 9 days before the event

You carry 50% of your excess amount to a future event.

Less than 9 days before the event

100% amount forfeited.

Cancelling Day Hikes

At least one week before the event

A 100% refund of the excess amount.

At least 72 hours before the event

A refund of 50% of the excess amount.

Less than 48 hours before the event

The full ticket is forfeited

Cancelling Expeditions (Mount Kenya/Kilimanjaro & Other Multi-Day Events)

At least two weeks before the event

A 100% of excess amount

At least one week before the event

A refund of 50% of the excess fee.

Less than one week to the event & no shows

No Refund.

How to Request a Refund

To request a refund, please contact us at sales@hikersarena.com with the subject line “Refund Request: “Event Name”. you can also reach us using our contact information. In your request, include your full name, event details, order number, and the reason for cancellation or refund. Refunds are typically processed within 3 business days when they should be reflected in your account. Refunds will be issued using the original payment method used when booking. If the original payment method is no longer valid, please inform us immediately so we can arrange an alternative refund method.

Note

This policy was last updated on 5th April, 2026. Hikers Arena reserves the right to review this policy when needed. Such reviews are followed by updates here and on the other platforms. If any of these terms is unclear, you can always reach us at hike@hikersarena.com for clarification.